Is it possible to return ordered products?

In case one or more of the ordered items do not meet your expectations, you can, within 14 days after receiving the goods, use your right to return the products. Conditions are that the products are unused, undamaged and complete in its original packaging and are returned with  the invoice or packing slip. (Have a look at which items can NOT be returned)

We ask you to announce the return by e-mail ( with the subject: Return + mentioning the order number of invoice number. 

Return shipment is done on the responsibility of the buyer. Pack the items well, so that we will receive them in the original and undamaged condition. In case of damage or loss of the return, we will not reimburse it. 

In case of large amounts it is advised to send products by registered mail. The costs of the return shipment are borne by the buyer.

Which products can NOT be returned?

  • Products that are custom made and/or cut.  
  • Items purchased especially for you in large quantities.
  • Cosmetic raw materials like perfumes or fragrance oils, colorant, essential oils etcetera. This is due to our quality and freshness guarantee and the strict legal rules cosmetic raw materials are subject to.
  • In some occasions cosmetic raw materials may be returned after consultation for half the price so they can be sold at the 'discount corner'.

What if the return shipping does not meet the requirements of returning goods?

Only returns that are not included in the "Do not return items" list and have been arrived in original condition and packaging, will be reimbursed. If the items are damaged and/or not complete, they will not, or not completely be reimbursed. If this is demonstrably the case, SoapQueen is entitled to offset the damage by the amount of compensation. This damage must have happened during the transport or if the buyer has done more to the product than necessary for the assessment.

How are returned items reimbursed? 

1. Redemption by means of a order credit: Within five business days after receiving the returned goods you will receive an email with an order amount worth the amount of the returned order + €2,50 extra as compensation of the shipping costs. 

2. Repayment on account: Place the order credit, received by email, in your shopping bag and choose -CREDIT NOTE in the "send to"  section. Within five business days the amount will be transferred to your account. For a quick smooth handling we advise to clarify your bank account number (SEPA/IBAN) and the name of the accountholder at step 2. 


In order to avoid misunderstandings and disputes, all communication runs via email. Telephone comments are not valid. Responses and communication is only valid in the original email conversation with conversation history and topic regarding order number.

Return address:

SoapQueen vof – Veilingdreef 20 – 4614 RX – Bergen op Zoom – Nederland

Do you doubt anything?

Please contact SoapQueen via

>>>PDF download


  • 09-07-2019 - It is not possible to ask questions via our guestbook....  read more
  • 29-09-2018 - Direct link to raw materials for making soap
    ...  read more
  • 28-09-2018 - I need raw materials for making a soap read more
New message


No items in shopping cart.



Subscribe to our newsletter
15 Years Experience
© 2007 - 2020 The Online Soap Shop | sitemap | rss | ecommerce software - powered by MyOnlineStore
This website uses cookies for proper functioning. More information Accept
What is a cookie ? A cookie is a small text file that is sent to your computer. When you visit a website Both this website and other parties may place cookies . What are cookies used for? This website uses cookies to improve . Ease of use and performance of the website Using cookies , we make sure to include that you do not always receive the same information when you visit our site or enter . Cookies make surfing the site so much more pleasant . There are different types of cookies . This website uses persistent cookies and session cookies. Permanent cookies : Allows the website can be set to your preferences. For example, to your consent to allow cookies to remember. As a result, you do not have to repeat so you save time and easily navigate through the online store . Your preferences Persistent cookies can be removed via the settings of your browser . Session cookies : Using a session cookie , we can see which parts of the website you have viewed this visit . We can therefore adapt to the surfing behavior of our visitors as possible. Webshop These cookies are automatically deleted when you close your browser . With the specific purpose of this Web site places cookies ? This web site places cookies for the following reasons : Shopping Cart ( functional cookie) : Remember what products are in your shopping cart. Without this cookie , you can order any products or in your shopping basket . Cookie selection ( functional cookie) : Remember that you have given to the placing of cookies our permission . Google Analytics ( tracking cookie ) : Measure how you use the website and how you found us and reports in attempt to gain insight here . Google AdWords ( tracking cookie ) : we measure how you use the website and how you found us. We use this knowledge to improve . Our AdWords campaigns Facebook ( Social Media cookie) : This cookie is possible to 'like' our Facebook page . This button works through code from Facebook itself originates . Twitter ( Social Media cookie) : This cookie is possible to follow our Twitter page . This button works through code that originates from Twitter itself . AddThis ( Social Media cookie) : This cookie is it possible to share via Facebook , Twitter , Hyves and various other social media websites our content . Affiliate marketing (marketing cookies) : We use these cookies to reward them for their contribution to the sales partner sites (affiliates , such Daisycon , TradeTracker and Cleafs ) . Review sites (marketing Cookies ): We like to be judged by customers . We use a review site such as The Feedback Company. These places cookies for proper operation . How can I manage or delete cookies ? Generally, cookies can be managed , edited and deleted by your browser . More information on and off , and cookies can be found in the instructions and / or using the help function of your browser .