SERVICE INFORMATION - DISCOUNT - SHIPPING COSTS
Orders must be filled in online at all times.
Regular customers receive 7,5% discount (KS-discount code)
This is a compensation for the Processing, Packaging & Shipping costs.
This KS discount code can be found on the packing slip and is valid for 6 months.
Some examples for clarification (Dutch orders):
you have an order amount of € 20,00 = € 6,00 shipping costs with KS code
you have an order amount of € 30,00 = € 5,25 shipping costs with KS code
you have an order amount of € 40,00 = € 4,50 shipping costs with KS code
you have an order amount of € 50,00 = € 3,75 shipping costs with KS code
you have an order amount of € 60,00 = € 3,00 shipping costs with KS code
you have an order amount of € 70,00 = € 2,25 shipping costs with KS code
you have an order amount of € 80,00 = € 1,50 shipping costs with KS code
you have an order amount of € 90,00 = € 0,75 shipping costs with KS code
you have an order amount of € 100 : this equals to FREE SHIPPING (in the Netherlands)
For Belgium this free shipping amount will be € 114 - For germany it is € 127
Fixed- and consumer discounts:
- On orders from € 50,- a 5% discount will be subtracted from your bill - check discount code.
- On orders from € 125,- a 7,50% discount will be subtracted from your bill – discount code: plus125
- On orders from € 250,- a 10% discount will be subtracted from your bill – discount code: plus250
- On orders from € 500,- a 12,50% discount will be subtracted from your bill – discount code: plus500
- On orders from € 1.000,- a 15% discount will be subtracted from your bill – discount code: plus1000
- On all reorders, within six months, a loyalty discount of 7,50 % will be given. ( on packing slip)
- VIP Card: 10% up to 12,50% discount – available on request.
- VIP Plus Card: one year free shipping without a minimum order amount.
- Discount codes cannot be combined.
- Please enter the code yourself.
- Business Card: Business Advantages, free shipping and up to 20% discount
- Gold Card: 20% discount + free shipping without a minimum order amount.
1. Shipping, packing and administration costs
IMPORTANT: mailbox post is not possible. Packages need to be signed for when delivered at all times. It is not possible to leave a package unattended. One can decide to have the package delivered at a neighbour or a package-shop.
Standard order - saturday delivery possible: € 7,50 (incl. 21% VAT) = € 6,20 excl. VAT
(3 to 6 business days upon receipt of payment)
Emergency order - also Saturday delivery possible: € 12,50 (incl. 21% VAT) = € 10,33 excl. VAT
(1 to 3 business days upon receipt of payment)
Express order - also Saturday delivery possible: € 27,50 (incl. 21% VAT) = €22,73 excl. VAT
(payment before 12:00 = delivery on the next business day before 12:00 or on Saturdays as well)
Emergency and Express orders only possible after telephone contact and with notification of an Emergancy or Express code.
Shipping prices for international orders consisting of 1 package. (max. 30 kg)
*Except for Belgiu, Germany & Luxembourg
|COUNTRY CHOICE||incl. VAT||excl. VAT||VAT 21%|
|Belgium*||€ 8,50||€ 7,02||€ 1,48|
|Bulgaria||€ 27,50||€ 22,73||€ 4,77|
|Denmark||€ 14,50||€ 11,98||€ 2,52|
|Germany*||€ 9,50||€ 7,85||€ 1,65|
|Estonia||€ 27,50||€ 22,73||€ 4,77|
|Finland||€ 22,50||€ 18,60||€ 3,90|
|France||€ 14,50||€ 11,98||€ 2,52|
|Greece||€ 27,50||€ 22,73||€ 4,77|
|Great-Britain||€ 14,50||€ 11,98||€ 2,52|
|Hungary||€ 22,50||€ 18,60||€ 3,90|
|Ireland||€ 22,50||€ 18,60||€ 3,90|
|Italy||€ 15,95||€ 13,18||€ 2,77|
|Latvia||€ 27,50||€ 22,73||€ 4,77|
|Lithuania||€ 27,50||€ 22,73||€ 4,77|
|Luxembourg*||€ 9,95||€ 8,22||€ 1,73|
|Austria||€ 14,50||€ 11,98||€ 2,52|
|Poland||€ 22,50||€ 18,60||€ 3,90|
|Portugal||€ 22,50||€ 18,60||€ 3,90|
|Romenia||€ 27,50||€ 22,73||€ 4,77|
|Slovenia||€ 22,50||€ 18,60||€ 3,90|
|Slovakia||€ 15,95||€ 13,18||€ 2,77|
|Spain||€ 15,95||€ 13,18||€ 2,77|
|Czech Republic||€ 15,95||€ 13,18||€ 2,77|
|Sweden||€ 19,95||€ 16,49||€ 3,46|
Croatia - Cyprus - Norway - Swiss:
Extra document and clearance costs are calculated for these countries.
Shipping, packaging & administration costs:
Till 1 kg: € 22,50 (incl. 21% VAT) = € 18,59 excl. VAT
Each extra kg: € 1,95 will be added (incl. 21% VAT) = €1,61 excl. VAT
This price applies to all orders existing of one package. (max. 20 kg)
The standard delivery is approximately 3 to 6 working days after receipt of payment, if in stock. (unless indicated otherwise)
The delivery for EMERGENCY (+ extra costs) is 1 to 3 working days after receipt of payment, if in stock.
An EXPRESS order will be, in case ordered before 12.00, delivered next wordking day before 12:00 guaranteed.
Express delivering is possible on Saturdays as well, but not guranteed.
Emergency or Express orders are only possible after telephone contact and approval of SoapQueen.
In case one or more ordered products are not in stock, the customer will be updated by phone or via email before shipping.
- Pre-payment within 8 days after ordering, by bank transfer to bank account on behalf of SoapQueen:
Bank - ABN AMRO: NL35ABNA0444605541 - BIC: ABNANL2A
- Pre-payment via internet banking with the IDEAL, Bancontact, Creditcard, PayPal, SOFORT Banking, KBC/CBC, Belfius.
- PAYMENT AFTER DELIVERY - Only in NL from € 60 (payment within 14 days of receipt) with AfterPay.
Belgian (or foreign) companies can request a 0% VAT invoice*.
Enter your VAT number in the comments section or contact us by telephone.
Only for Businesses: NOTE!! As described in our Terms and Conditions, in case of cancellation a 25% of the invoice sum with a minimum of €7,50 cancellation costs will be charged. An order will be automatically canceled in case it is not paid for or picked up within 30 days. The cancellation costs still apply here.
5. Absence on delivery
All our shipments are handled by Post.nl via MyParcel. You will receive an email on the day of the shipping that contains your personal track & trace link so you can follow your package. For the Netherlands this email will also state during which part of the day (no 100% guarantee) your package will be delivered. Deliveries take place from Monday to Saturday, between 09.00 and 20.00.
It is not possible to request a specific time.
In case of absence, a “not at home message” note will be left by the driver. When this happens you can make an appointment by telephone or online for a new delivery or you can decide to pick up the package yourself. After a second failed delivery the package will be held for another 2 weeks at the closest pick up point.
If no action is taken during 14 days, the package will be returned to SoapQueen. In case you desire a resend of the package, another administration- and shipping fee will be charged.
If specified in your order (in the comment field at step 2 of 4), the package can also be delivered to the neighbors of your choice. Please provide only one address.
NOTE! Depending on the circumstances the driver can decide to deliver at your neighbor on his/her own initiative. A note will be left in your mailbox stating at which neighbor the package was delivered.
In case you do not want this, you can specify this in the comments of the order module (step 2 of 4).
6. Damage and errors
We advice to take and send us pictures of the package in case of wrong delivering, damage or external damage on the package, together with a copy of your packing note. Based on these photo’s SoapQueen can take the necessary action.
We cannot compensate without a copy or scan of the original packing note.
Reporting of damage needs to take place within eight days after delivery.
All packages are automatically ensured up to 500 Euro per package.
8. Pick-up orders
Since 01-03-2018 it is no longer possible to place takeaway orders
9. Backorders or re-deliveries
When agreed upon with the customer, a product, which is not in stock at the moment of delivery, can be placed in a backorder.
A backorder will be converted to a personal order-link, which can be added to your “shopping bag” at your next order. Every backorder ends with the four numbers or your postal code in order to avoid misuse.
Enjoy our discount on shipping costs as well:
Orders from 25, - = 2,50 discount
Orders from 50, - = 2,95 discount
Orders from 75, - = 8,95 discount
Orders from 100, - = 4,95 discount
Orders from 125, - = 5,95 discount
Orders from 150, - = 6,95 discount – free additional delivering (NL)
It is possible to return, within 14 days after delivering, if one or more ordered product(s) does not meet your expectations. Returning is possible under the condition that the products are not used, not damaged and complete. They have to be returned in their original state and packing provided with an invoice of packing note.
Note: not all products can be returned.
>>> MORE INFO RETURN
11. Terms and conditions contests
SoapQueen organizes contests and Facebook Win-promotions on a regular basis. The following conditions apply to all our contests and Win-promotions, despite otherwise indicated.
- One participant can win two prices. The prices won are valid until the indicated date in line with the conditions.
- The winner or the prices can neither be contested nor debated.
- SoapQueen has the right to disqualify participants who do not abide the rules. The price will then be awarded to the next best participant.
- SoapQueen is at all times entitled to cease, adjust the contest and/or withdraw prices without SoapQueen being held to pay any kind of damages.
- Prices cannot be converted to cash.
Specific conditions can apply per competition and will be mentioned additionally.
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