Examples based on shipping within the Netherlands:

• you have an order amount of € 30,00 = € 7,70 shipping costs with KS code
• you have an order amount of € 40,00 = € 6,95 shipping costs with KS code
• you have an order amount of € 50,00 = € 6,20 shipping costs with KS code
• you have an order amount of € 60,00 = € 5,45 shipping costs with KS code
• you have an order amount of € 80,00 = € 3,95 shipping costs with KS code
• you have an order amount of € 90,00 = € 3,20 shipping costs with KS code
• you have an order amount of € 100,00 = € 2,45 shipping costs with KS code
• you have an order amount of  € 133 : this equals to FREE SHIPPING (in the Netherlands) 
• For Belgium this free shipping amount will be € 159 "with KS code"

Standard- and consumer discounts - also first order:

• 2.5% extra discount on all orders with an SQ Coins Savings Account.
• Orders over € 50,- get a 5% discount - discount code: plus50
• Orders over € 150,- get a 7.5% discount - discount code: plus150
• Orders over € 300,- get a 10% discount - discount code: plus300
• Orders over € 700,- get a 12.5% ​​discount - discount code: plus700
• Orders over € 1,250,- get a 15% discount - discount code: plus1250
• On all reorders, within six months, a loyalty discount of 7,50 % will be given. (on packing slip)
• VIP Card: 10% up to 12,50% discount – available on request.
• VIP Card Deluxe: One year free shipping for order from € 50.

Business Discounts:

• Business Card: Business Advantages, free shipping and up to 20% discount
• Gold Card: 20% discount + free shipping from € 50
• Discount codes cannot be combined. (unless with savings discount)
• Please enter the code yourself. (then click on "Apply")

1. Processing, Packaging & Shipping costs

All packages are shipped via PostNL, DPD, or DHL.

The choice of carrier depends on, among other things, the chosen delivery options, the weight, and the destination country.

IMPORTANT: mailbox post is not possible.

Packages need to be signed for when delivered at all times.  It is not possible to leave a package unattended. One can decide to have the package delivered at a neighbour or a package-shop.

The day of shipment you will receive an e-mail with shipping information and track & trace link.

Netherlands:    

STANDARD: € 9,95 (incl. 21% VAT) = € 8,22 excl. VAT

URGENT (one package): € 16,00 (incl. 21% VAT) = € 13,22 excl. VAT

APPOINTMENT: € 15,00 (incl. 21% VAT) = € 12,40 excl. VAT

POSTNL SHOP: € 12,00 (incl. 21% VAT) = € 9,22 excl. VAT

Belgium (1 package upto 30 kg):    

STANDARD: € 11,95 (incl. 21% VAT) = € 9,88 excl. VAT 

URGENT (one package): € 18,00 (incl. 21% VAT) = € 14,88 excl. VAT 

Shipping prices for international orders consisting of 1 package up to 25 - 30 kg.

In several counties we have cheaper rates for packages from 1 kg up to 20 kg. (visible during ordering)

Extra document and clearance costs are calculated for these countries:

Swiss - United Kingdom - Norway:

Shipping, packaging & administration costs:

• Up to 5 kg: € 29.95 (0% VAT)
• Up to 10 kg: € 34.95 (0% VAT)
• Up to 15 kg: € 39.95 (0% VAT)
• Up to 20 kg: € 44.95 (0% VAT)
• This price applies to orders consisting of one package. (maximum 20 kg)
• The maximum weight includes packaging (Packaging = average 10%)​

Andorra - Albania - Canary Islands - Iceland - Montenegro - Turkey - Ukraïne:

Shipping, packaging & administration costs:

• Till 1 kg: € 29,50 (0% VAT)
• Each extra kg:  € 2,00 will be added (0% VAT)
• This price applies to all orders existing of one package. (max. 20 kg)
• Example: One package from 10 kg = € 49,50

Aruba - Curaçao - Suriname - Russia - USA:

Shipping, packaging & administration costs:

• Till 1 kg: € 35,00 (0% VAT)
• Each extra kg:  € 6,00 will be added (0% VAT)
• This price applies to all orders existing of one package. (max. 20 kg)
• Example: One package from 10 kg = € 95,00

2. Delivery

STANDARD shipping date: 3 to 6 working days after receipt of payment or after ordering via Klarna, if in stock.

URGENT shipping date: 1 to 3 working days after receipt of payment or after ordering via Klarna, if in stock.

In case one or more ordered products are not in stock, the customer will be updated by phone or via email before shipping.

3. Payment

• Advance payment by invoice within 8 days after ordering, by bank transfer to bank account on behalf of SoapQueen:

          Bank - ABN AMRO (in name of SoapQueen)

          IBAN: NL35ABNA0444605541

          BIC: ABNANL2A

• Pre-payment via internet banking with the IDEAL, Bancontact, PayPal, Creditcard, SOFORT Banking, KBC/CBC, Belfius, Apple pay.
• After delivery*: Payment within 30 days of receipt) with Klarna. (for consumers)
• * Not all countries support Klarna.
• NON-Dutch companies with a valid VAT number will get a 0% VAT invoice*.

*More information Intra-community delivery.

4. Cancellation

Only for Businesses: NOTE!! As described in our Terms and Conditions, in case of cancellation a 25% of the invoice sum with a minimum of € 7,50 cancellation costs will be charged. An order will be automatically canceled in case it is not paid for or picked up within 30 days. The cancellation costs still apply here.

Costs may be deducted in the event of cancellation and refund of paid orders via online payment services. If the amount is converted into an order credit, these costs will be waived.

5. Absence on delivery

You will receive an email on the day of the shipping that contains your personal track & trace link so you can follow your package. For the Netherlands this email will also state during which part of the day (no 100% guarantee) your package will be delivered. Deliveries take place from Monday to Saturday, between 09.00 and 20.00.

It is not possible to request a specific time.

In case of absence, a “not at home message” note will be left by the driver. When this happens you can make an appointment by telephone or online for a new delivery or you can decide to pick up the package yourself. After a second failed delivery the package will be held for 1 week at the closest pick up point.

If no action is taken during 8 days, the package will be returned to SoapQueen. In case you desire a resend of the package, another administration- and shipping fee will be charged. 

If specified in your order (in the comment field at step 2 of 4), the package can also be delivered to the neighbors of your choice. Please provide only one address.

NOTE! Depending on the circumstances the driver can decide to deliver at your neighbor on his/her own initiative. A note will be left in your mailbox stating at which neighbor the package was delivered.

In case you do not want this, you can specify this in the comments of the order module (step 2 of 4).

Packages must not be left unattended. A signature must always be made for receipt in connection with the insurance.

6. Damage and errors

We advice to take and send us pictures of the package in case of wrong delivering, damage or external damage on the package, together with a copy of your packing note. Based on these photo’s SoapQueen can take the necessary action.

We cannot compensate without a copy or scan of the original packing note.

Reporting of damage needs to take place within eight days after delivery.

7. Insurance

All packages are automatically ensured up to 500 Euro per package.

8. Pick-up orders

Since 01-03-2018 it is no longer possible to place takeaway orders

9. Backorders,  re-deliveries, changings

If a product is not in stock at the time of shipment, this product can be placed in backorder. In other words: a back order is a free re-delivery.

• Possible with orders from 125, -
• For smaller orders or on request, the purchase amount will be refunded.
• If an order is changed after payment, administration costs may be charged.

10. Returns

It is possible to return, within 14 days after delivering, if one or more ordered product(s) does not meet your expectations. Returning is possible under the condition that the products are not used, not damaged and complete. They have to be returned in their original state and packing provided with an invoice of packing note.

Note: not all products can be returned.

>>> MORE INFO RETURN

11. Terms and conditions contests

SoapQueen organizes contests and Facebook Win-promotions on a regular basis. The following conditions apply to all our contests and Win-promotions, despite otherwise indicated.

• One participant can win two prices. The prices won are valid until the indicated date in line with the conditions.
• The winner or the prices can neither be contested nor debated.
• SoapQueen has the right to disqualify participants who do not abide the rules. The price will then be awarded to the next best participant.
• SoapQueen is at all times entitled to cease, adjust the contest and/or withdraw prices without SoapQueen being held to pay any kind of damages.
• Prices cannot be converted to cash.
• Specific conditions can apply per competition and will be mentioned additionally.