Orders must be filled in online at all times.

 Regular customers receive 7,50% discount with the KS-discount code.

This KS-discount code can be found on the packing slip and is valid for 6 months.

The costs ARE DISPLAYED, but compensate in relation to the discount.

  • you have an order amount of € 20,00 = € 6,49 shipping costs with KS code
  • you have an order amount of € 40,00 = € 4,99 shipping costs with KS code
  • you have an order amount of € 60,00 = € 3,49 shipping costs with KS code
  • you have an order amount of € 80,00 = € 1,99 shipping costs with KS code
  • you have an order amount of  € 107 : this equals to FREE SHIPPING (in the Netherlands) 
  • For Belgium this free shipping amount will be € 120 "with KS code"
  • For germany this free shipping amount will be € 133 "with KS code"

Fixed- and consumer discounts:

  • On orders from € 50,- a 5% discount will be subtracted from your bill - check discount code.
  • On orders from € 125,- a 7,50% discount will be subtracted from your bill – discount code: plus125
  • On orders from € 250,- a 10% discount will be subtracted from your bill – discount code: plus250
  • On orders from € 500,- a 12,50% discount will be subtracted from your bill – discount code: plus500
  • On orders from € 1.000,- a 15% discount will be subtracted from your bill – discount code: plus1000
  • On all reorders, within six months, a loyalty discount of 7,50 % will be given. ( on packing slip)
  • VIP Card: 10% up to 12,50% discount – available on request.
  • VIP Plus Card: one year free shipping without a minimum order amount.
  • Discount codes cannot be combined.
  • Please enter the code yourself.

Business Discounts:

  • Business Card: Business Advantages, free shipping and up to 20% discount
  • Gold Card: 20% discount + free shipping without a minimum order amount.


 1. Processing, Packaging & Shipping costs

Packages are shipped by PostNL (MyParcel).

IMPORTANT: mailbox post is not possible.

Packages need to be signed for when delivered at all times.  It is not possible to leave a package unattended. One can decide to have the package delivered at a neighbour or a package-shop.


STANDARD (3 to 6 working days): € 7,99 (incl. 21% VAT) = € 6,60 excl. VAT

APPOINTMENT (3 tot 14 days): € 7,99 (incl. 21% VAT)€ 8,26 excl. VAT

URGENT (1 to 3 weorking days): € 14,00 (incl. 21% VAT) = € 11,57 excl. VAT

EXPRESS (next working day before 12:00 hours) : € 29,50 (incl. 21% VAT) = € 24,38 excl. VAT

Express orders are only possible after telephone contact.


STANDARD (3 to 6 working days): € 8,99 (incl. 21% VAT) = € 7,43 excl. VAT 

URGENT (1 to 3 weorking days): € 15,00 (incl. 21% VAT) = € 12,40 excl. VAT 

Shipping prices for international orders consisting of 1 package. (max. 30 kg)

*Except for Germany & Luxembourg (more packages possible for the same price)

 Bulgaria €    29,95 €    24,75 €       5,20
Denmark €    18,50 €    15,29 €       3,21
Germany* €      9,99 €      8,26 €       1,73
Germany EMERGENCY* €    17,50 €    14,46

 €       3,04

Estonia €    27,50 €    22,73 €       4,77
Finland €    22,95 €    18,97 €       3,98
France €    17,95 €    14,83 €       3,12
Greece €    29,50 €    24,38 €       5,12
Great-Britain €    15,95 €    13,18 €       2,77
Hungary €    23,95 €    19,79 €       4,61
Ireland €    22,50 €    18,60 €       3,90
Italy €    18,50 €    15,29 €       3,21
Latvia €    27,50 €    22,73 €       4,77
Lithuania €    27,50 €    22,73 €       4,77
Luxembourg* €    10,95 €      9,05 €       1,90
Austria €    17,95 €    14,83 €       3,12
Poland €    23,95 €    19,79 €       4,16
Portugal €    22,50 €    18,60 €       3,90
Romenia €    29,95 €    24,75 €       5,20
Slovenia €    22,50 €    18,60 €       3,90
Slovakia €    19,95 €    16,49 €       3,46
Spain €    19,95 €    16,49 €       3,46
Czech Republic €    19,95 €    16,49 €       3,46
Sweden €    19,95 €    16,49 €       3,46


Extra document and clearance costs are calculated for these countries:

Albania - Croatia - Cyprus - Malta - Norway - Serbia - Turkey - Swiss:

Shipping, packaging & administration costs:

  • Till 1 kg: € 22,50 (0% VAT)
  • Each extra kg:  € 2,00 will be added (0% VAT)
  • This price applies to all orders existing of one package. (max. 20 kg)
  • Example: One package from 10 kg = € 42,50

Africa - Aruba - Australia - Curaçao - New Zealand - Suriname - USA:

Shipping, packaging & administration costs:

  • Till 1 kg: € 27,50 (0% VAT)
  • Each extra kg:  € 6,00 will be added (0% VAT)
  • This price applies to all orders existing of one package. (max. 20 kg)
  • ExampleOne package from 10 kg = € 87,50

2. Delivery

STANDARD: 3 to 6 working days after receipt of payment, if in stock. (unless indicated otherwise)

URGENT: 1 to 3 working days after receipt of payment, if in stock.

EXPRESS (only NL): Ordered before 13.00, delivered next wordking day before 12:00 guaranteed.

Express delivering is possible on Saturdays as well, but not guranteed.

Express orders are only possible after telephone contact and approval of SoapQueen.

In case one or more ordered products are not in stock, the customer will be updated by phone or via email before shipping.


3. Payment

  • Pre-payment within 8 days after ordering, by bank transfer to bank account on behalf of SoapQueen:

          Bank - ABN AMRO: NL35ABNA0444605541 - BIC: ABNANL2A

  • Pre-payment via internet banking with the IDEAL, Bancontact, Creditcard, PayPal, SOFORT Banking, KBC/CBC, Belfius.
  • After delivery*: Payment within 14 days of receipt) with Klarna. (for consumers)
  • *Only in Netherlands, Belgium, Germany, Finland and Austria for orders from € 50,- 
  • NON-Dutch companies with a valid VAT number will get a 0% VAT invoice*.

*More information Intra-community delivery.


4. Cancellation

Only for Businesses: NOTE!! As described in our Terms and Conditions, in case of cancellation a 25% of the invoice sum with a minimum of €7,50 cancellation costs will be charged. An order will be automatically canceled in case it is not paid for or picked up within 30 days. The cancellation costs still apply here.


 5. Absence on delivery

All our shipments are handled by via MyParcel. You will receive an email on the day of the shipping that contains your personal track & trace link so you can follow your package. For the Netherlands this email will also state during which part of the day (no 100% guarantee) your package will be delivered. Deliveries take place from Monday to Saturday, between 09.00 and 20.00.

It is not possible to request a specific time.

In case of absence, a “not at home message” note will be left by the driver. When this happens you can make an appointment by telephone or online for a new delivery or you can decide to pick up the package yourself. After a second failed delivery the package will be held for another 2 weeks at the closest pick up point.

If no action is taken during 14 days, the package will be returned to SoapQueen. In case you desire a resend of the package, another administration- and shipping fee will be charged. 

If specified in your order (in the comment field at step 2 of 4), the package can also be delivered to the neighbors of your choice. Please provide only one address.

NOTE! Depending on the circumstances the driver can decide to deliver at your neighbor on his/her own initiative. A note will be left in your mailbox stating at which neighbor the package was delivered.

In case you do not want this, you can specify this in the comments of the order module (step 2 of 4).


6. Damage and errors

We advice to take and send us pictures of the package in case of wrong delivering, damage or external damage on the package, together with a copy of your packing note. Based on these photo’s SoapQueen can take the necessary action.

We cannot compensate without a copy or scan of the original packing note.

Reporting of damage needs to take place within eight days after delivery.


7. Insurance

All packages are automatically ensured up to 500 Euro per package.


8. Pick-up orders

Since 01-03-2018 it is no longer possible to place takeaway orders


9. Backorders or re-deliveries

If a product is not in stock at the time of shipment, this product can be placed in backorder. In other words: a back order is a free re-delivery.

  • Possible with orders from 125, -
  • For smaller orders or on request, the purchase amount will be refunded.


10. Returns

It is possible to return, within 14 days after delivering, if one or more ordered product(s) does not meet your expectations. Returning is possible under the condition that the products are not used, not damaged and complete. They have to be returned in their original state and packing provided with an invoice of packing note.

Note: not all products can be returned.



11. Terms and conditions contests

SoapQueen organizes contests and Facebook Win-promotions on a regular basis. The following conditions apply to all our contests and Win-promotions, despite otherwise indicated.

  • One participant can win two prices. The prices won are valid until the indicated date in line with the conditions.
  • The winner or the prices can neither be contested nor debated.
  • SoapQueen has the right to disqualify participants who do not abide the rules. The price will then be awarded to the next best participant.
  • SoapQueen is at all times entitled to cease, adjust the contest and/or withdraw prices without SoapQueen being held to pay any kind of damages.
  • Prices cannot be converted to cash.

Specific conditions can apply per competition and will be mentioned additionally. 

Sort by


  • 09-07-2019 - It is not possible to ask questions via our guestbook....  read more
  • 29-09-2018 - Direct link to raw materials for making soap
    ...  read more
  • 28-09-2018 - I need raw materials for making a soap read more
New message


No items in shopping cart.



Subscribe to our newsletter
15 Years Experience
© 2007 - 2020 The Online Soap Shop | sitemap | rss | ecommerce software - powered by MyOnlineStore
This website uses cookies for proper functioning. More information Accept
What is a cookie ? A cookie is a small text file that is sent to your computer. When you visit a website Both this website and other parties may place cookies . What are cookies used for? This website uses cookies to improve . Ease of use and performance of the website Using cookies , we make sure to include that you do not always receive the same information when you visit our site or enter . Cookies make surfing the site so much more pleasant . There are different types of cookies . This website uses persistent cookies and session cookies. Permanent cookies : Allows the website can be set to your preferences. For example, to your consent to allow cookies to remember. As a result, you do not have to repeat so you save time and easily navigate through the online store . Your preferences Persistent cookies can be removed via the settings of your browser . Session cookies : Using a session cookie , we can see which parts of the website you have viewed this visit . We can therefore adapt to the surfing behavior of our visitors as possible. Webshop These cookies are automatically deleted when you close your browser . With the specific purpose of this Web site places cookies ? This web site places cookies for the following reasons : Shopping Cart ( functional cookie) : Remember what products are in your shopping cart. Without this cookie , you can order any products or in your shopping basket . Cookie selection ( functional cookie) : Remember that you have given to the placing of cookies our permission . Google Analytics ( tracking cookie ) : Measure how you use the website and how you found us and reports in attempt to gain insight here . Google AdWords ( tracking cookie ) : we measure how you use the website and how you found us. We use this knowledge to improve . Our AdWords campaigns Facebook ( Social Media cookie) : This cookie is possible to 'like' our Facebook page . This button works through code from Facebook itself originates . Twitter ( Social Media cookie) : This cookie is possible to follow our Twitter page . This button works through code that originates from Twitter itself . AddThis ( Social Media cookie) : This cookie is it possible to share via Facebook , Twitter , Hyves and various other social media websites our content . Affiliate marketing (marketing cookies) : We use these cookies to reward them for their contribution to the sales partner sites (affiliates , such Daisycon , TradeTracker and Cleafs ) . Review sites (marketing Cookies ): We like to be judged by customers . We use a review site such as The Feedback Company. These places cookies for proper operation . How can I manage or delete cookies ? Generally, cookies can be managed , edited and deleted by your browser . More information on and off , and cookies can be found in the instructions and / or using the help function of your browser .